12/10/2023 0 Comments St george shuttle las vegas pickupHe was also told that they had informed him of the change days prior, but in reality he was not notified either. As I was sitting waiting for the next shuttle, I found out that the gentleman beside me was in the exact same situation. There was no effort to rectify the situation or even acknowledge a mistake had been made. The only “apology” I received was that, they were sorry I had missed their notice. ![]() I even went through my call history from my phone carrier to see if I had some how missed it due to travel. The problem is, I was in fact never informed of this change. The rep told me that I had been informed of the change 2 days before. The only remaining shuttle for that night was 11:30 pm. At 10:05 pm I call the office to see if the driver is behind schedule, to which I was informed that there was no shuttle scheduled for 9:50. ![]() 9:50 came and went and no shuttle showed up. I landed got my bags and made it out to the shuttle area at 7:40 and started my 2+ hour wait. So I booked the next one available, which was 9:50 pm from Vegas to St. My incoming flight was getting in only 15 minutes before the 7:30 shuttle was leaving. Unfortunately I just had a very bad experience with them. I have used the shuttle many times for quite a few years. We arrived in St George a little late but we arrived safe and in one piece! I was very impressed five years ago and I'm even more impressed now. We were quickly, but gently, on our way again. Thank you □ Thank you □!! The shuttle was full now that we were on board and we were off! En route one of the passengers wasn't well and our driver quickly got him to a rest stop where he was able to avert an unpleasant experience. We were going to be 15 minutes late and our driver was full of encouragement! He messaged us all the way until we got to the shuttle. Our driver called us to confirm we arrived and see how much time we needed. Our flight from Minneapolis was late arriving and it was really tight deplaning (from the back), taking the tram to the Terminal and getting our luggage. They were unbelievably comforting and made us feel we were in good hands despite the fact all later shuttles were fully-booked. ![]() This is my second experience with SGS and I am so impressed-how they were able to up their game I'll never know! We called before departing MSP to ask what our options were if our flight was late.
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